Widerrufsrecht

At **Bilsan Store, we do **not accept returns** for change of mind, incorrect selection, or any other non-defective reasons.

All sales are considered final once the order has been delivered.

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### Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is:

* Defective
* Damaged
* Incorrect (wrong item sent)

You must contact us **immediately upon delivery** so we can evaluate the issue.

**Contact Email: support@bilsanstore.com

Please include:

* Your order number
* A description of the issue
* Clear photos of the product

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### Refunds (Defective Items Only)

If your claim is approved:

* We will issue a **full refund** to your original payment method
* Refunds are processed within **5–10 business days** after approval

Please note:

* Refunds are only granted for **verified defective, damaged, or incorrect items**
* We may request additional information before approving a refund

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### Non-Returnable Items

We do not accept returns or refunds for:

* Change of mind
* Incorrect size or preference
* Sale items or gift cards
* Used or worn products

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### Exchanges

We do not offer direct exchanges. If you receive a defective or incorrect item, a refund will be processed instead.

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### Contact Us

For any questions regarding this policy, please contact:

https://bilsanstore.com/

support@bilsanstore.com